FAQ

All designer fragrances are guaranteed to be 100% authentic and decanted directly from the original manufacturer's bottle. We take authenticity very seriously and have specialized decanting equipment to ensure the strength and originality is not lost in the rebottling process. We do not compromise, change or alter the fragrance's original state in any way.

ScentDecant.com is a wholly independent and separate entity from the manufacturers and brand owners of the designer fragrances we offer. ScentDecant.com asserts that the contents are genuine product
independently rebottled and repackaged by ScentDecant.com, Santa Ana, CA 92704. ScentDecant.com is not associated in any way with the brand, designer or designer's manufacturer, and we have no contract or agreement authorizing us to rebottle or repackage the fragrance.

Similar to wine decanting, a fragrance decant is simply transferring the fragrance from the original designer bottle to another container. In this case, smaller glass spray vials such as 1ml, 3ml and 5ml.

No, ScentDecant.com will never require you to purchase a subscription to get our great prices. We do offer the option to get periodic deliveries if you would like, but there is no subscription required to purchase our fragrance decants.

All of our fragrances are sold in 1ml, 3ml and 5ml vial sprayers. The 5ml comes in our nicer travel atomizer. We also sell the original boxed retail bottle on most fragrances.

It depends on the fragrance sample size you purchase, but here is a guideline as to what to expect with each sample size we carry:

• 1ml = approx. 15 sprays

• 3ml = approx. 45 sprays

• 5ml = approx. 75 sprays

The concentration of the fragrance is determined by the original designer's manufacturer. Here are the fragrance abbreviations we use on our site. Concentrations are listed from the strongest to weakest:

Parfum - Pure Parfum
EDP - Eau de Parfum
PDT - Parfum de Toilette (same as EDP)
EDT - Eau de Toilette
COL - Cologne
EDC - Eau de Cologne

Yes they are, well below the allowed liquid size requirements by the TSA regulations. You can read more about it on their website here: https://tsa.gov/travel/security

Yes, you will find a label on each vial (placed on front) and travel atomizer (placed on bottom) with the fragrance name so you can easily identify each sample you receive. If for some reason, yours is missing please contact customer service and we can arrange a new label for you.

The 1ml and 3ml vials are high-quality glass, which is much better for a fragrance’s longevity and shelf life. The 5ml is decanted into a glass vial, which has a hard plastic protective outer case. All our vials and atomizers are recyclable.

Unfortunately at this time we do NOT offer our products wholesale, we will update this section if we offer wholesale purchasing in the future.

US Standard Ground: 4-10 business days
$4.99 under $50
Free Shipping over $50

US Priority Mail: 4-5 business days
$8.99 under $35
$12.99 over $35

International Ground: 10-15 business days
$19.99 over $0

Processing Time: Orders received are usually processed within 1 to 2 working days. All orders are shipped from our warehouse in California.

Delivery Estimates:
Most parcels are delivered within the United States in 4-10 working
days from the date shipped (10-15 working days for orders outside the US). If you do not receive your order within that time-frame, please send an email to customer service.

You will receive an email when your order ships with the relevant tracking information provided. You can also view order information including tracking within My Account.

If you have not received your order in the recommended time-frame (4-10 working days from the date shipped, 10-15 working days for orders outside the US). Please use the Contact Us form and reach out with your order number.

Changing or updating your delivery address can be done via the My Account Dashboard. Please follow these steps to update your address:

1. Click on the Sign In link on the main menu.

2. Login to your account.

3. Click on View Addresses under Account Details header.

4. You can update or add new addresses there.

*Please note, shipping addresses cannot be changed after an order has been processed.

Currently we ship to the United States, as well as these international countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR China, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, and United Kingdom

To the above international countries, we only ship our 1ml, 3ml and 5ml decants. We do NOT ship full size retail bottles due to hazardous goods declarations.

We hope to add additional countries in the near future.

To ensure there is no product tampering and to guarantee each product shipped is authentic, we do not accept returns or exchanges for Vials, Sprays, or other decanted items. Please make your selections carefully as all decanted item sales are final.

You may return any full size unopened retail box merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

You can read our full policy here. Along with instructions on how to initiate a return.

Unfortunately at this time we do not offer exchanges on any of our products.

We're very sorry if your order arrived damaged. we want all our customers to be completely satisfied. Please email us with the details and attach a picture of the product as you received it. We'll then make sure to get a replacement out to you right away.

We strive for 100% customer satisfaction on every order. We are sorry your order arrived with the wrong item(s). Please reach out to our Customer Care Team and we will do our best to make things right.

We currently accept all credit and debit cards from Visa, MasterCard, AMEX and Discover. We also accept Apple Pay, Shop Pay and Paypal.

Login to My Account and there you can update your card on file.

Yes 100%, ScentDecant.com considers the security and the privacy of its customer's personal data with the utmost importance. We implement the highest security standards, processes and measures to ensure the confidentiality, integrity and availability of your data.

Found a scent you love? Take advantage of our Subscribe & Save offer to save 10% on repeat deliveries sent every 4 weeks. There are no hidden fees and you can cancel anytime. We will send you a reminder via email before each delivery.

To cancel or reschedule your Subscribe & Save orders, please follow these steps.

1. Login to your My Account.

2., Scroll down to 'Account Details' and click the 'Manage Subscriptions' link. 

3. Here you can reschedule, pause and cancel your subscribe & save items.